Kollect takes pride in curating collections of premium second-hand goods for our valued customers. As result we only offer genuine products and authenticity will never be compromised. If you know us, or have visited us at our Flagship Store, then you already know we really do this and are passionate about what we do to the highest level. It is important for us to make sure our customers trust us, our curations, and our processes. To put our customer's mind at ease, and ensure full transparency we implement the following authenticity policy:
1. Authenticity Guarantee: We guarantee the authenticity of all the premium items available in our store. We carefully authenticate each product using a combination of expert knowledge, rigorous inspection, and established industry standards. Our team consists of experienced professionals who are well-versed in identifying authentic luxury goods.
2. Trusted Sources: We source our products from trusted and reputable suppliers who share our commitment to authenticity. Our network of suppliers includes established premium retailers, trusted resellers, and verified consignors. We maintain strong relationships with these partners to ensure the integrity of the products we offer.
3. Thorough Inspection Process: Before any item is accepted into our inventory, it undergoes a comprehensive inspection process. Our experts meticulously examine each product, paying close attention to the quality, craftsmanship, materials, and branding details. We utilize various authentication techniques, including in-house expertise, advanced technology, and reference materials, to ensure accurate evaluations.
4. Documentation and Certification: Every premium item sold at Kollect is accompanied by proper documentation and certification whenever possible. This includes original receipts, proof of purchase, certificates of authenticity from the original manufacturer or reputable third-party authenticators, and any relevant product information. We understand the importance of these documents for our customers' peace of mind and value preservation. Please note that while we do strive to provide original documentation for the items we sell, the vast majority of the items we intake do not come with said documentation.
5. Customer Support and Verification: Our dedicated customer support team is available to answer any questions or concerns related to authenticity. We understand the importance of open communication and are ready to provide additional information, images, or any other necessary details to help customers make informed decisions.
If you have any further questions or require additional information, please do not hesitate to contact our customer support team at firstname.lastname@example.org